1. Cancellation insurance
We recommend that you obtain adequate cancellation and travel insurance coverage. If you do not have private insurance coverage, we recommend the Allianz insurance.

2. Cancellation conditions
Please refer to your offer / booking confirmation for the cancellation deadlines

3. Options
Options (offers, order confirmations, etc.) are binding on both parties. After the expiry of the option period the hotel may automatically make use as it sees fit of the facilities/rooms which were reserved.

4. Payment
The payment depends on the chosen rate.

The following payment methods are accepted:

• Cash payment in Swiss francs
• Maestro (debit cards)
• Postcards
• Credit card (VISA and Mastercard)
• Reka Cheques/ Reka Card (50% of total amount and with prior reservation at the time of booking)
• Bank transfer. The transfer must be made at least seven days before arrival.

5. Price and programme are subject to change.The booking by the guest and the confirmation of the booking by the hotel are subject to the condition that the hotel is open during the booked period. The right is also reserved to close the hotel if ordered by the authorities.
 
Should the hotel be closed during the period booked by the gest, the booking will be cancelled. In this case, the hotel shall refund in full any payments already made by the guest. In addition, the guest does no longer have the obligation to make payments that have not yet been made. Apart from this point, the guest has no claims whatsoever to other payments or services provided by the hotel (such as compensation for lost holidays, finding and providing other accommodation or other compensations).
 
The guest does not have the obligation to postpone his original booking to a period in which the hotel is open.
 
The hotel shall inform the guest immediately as soon as it is established that the hotel will not be open for the period booked by the guest.

6. Subsequent consumption
The Arenas Resort Schweizerhof reserves the right to charge the guest for hotel services subsequently consumed. The Arenas Resort Schweizerhof uses the payment method indicated by the guest.

7. Damage
The client is liable to the hotel for loss and damage caused by the client, his helpers or the participants without the hotel being obliged to prove blame. The hotel accepts no liability for the theft of and damage to materials brought into the hotel by the organiser, participants, speakers or third parties.

8. Dog keeping
We ask you to keep your dog on a leash in the hotel, not to let it jump on the upholstered furniture and beds and to dry wet animals outside before entering with the towels provided in front of the entrance. If your four-legged friend should have an accident in the room, we will do our best to remedy the situation professionally (against payment). Please contact the reception if necessary. Please also note that your room will be cleaned while you are exploring the Engadin with your four-legged friend and that your dog will not stay in the room. The rate for the dog is CHF 25.- per night without food. Only one dog is allowed per room. A pre-reservation is required for bringing your dog with you. These rules apply to all dogs - regardless of their size - even if they are carried in a bag. Guests who bring pets into the hotel are obliged to keep or supervise them properly during their stay or to have them kept or supervised by an appropriate third party at their own expense. Dogs are allowed in the Schimgiot Blov (Brasserie), on the restaurant terrace and in the bar. The guest is fully responsible for any damage caused by the dog.

9. Applicable law, place of jurisdiction
Swiss law applies to the legal relationship between the client and the hotel. The invalidity of individual provisions of the contractual relationship does not lead to the invalidity of the entire contract. Bern is agreed as the place of jurisdiction but the hotel remains at liberty to bring an action at the defendant's place of residence.